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Wont charge battery when phone is on

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Hey my note 9 wont charge when its turned on. But when I have it off all chargers work without a issue. Could it be related to the newest update?

1 REPLY 1
Superuser I
Superuser I

I wouldn't think so as I'm using the Note 9 on Samsung One Ui  / Pie and the latest April update with no charging issues.

 

Can you first try a soft reboot by turning the phone Off and On.

 

If no remedy this way then can you try another charging brick and cord. I appreciate its charging while Off but this is a process of elimination.

 

If needed then please visit a Samsung Experience Store or Samsung Service Centre for further support.

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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