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Upgrade Program Review

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@Azher_Ahmed wrote:

I dont think that devices purchased using the Upgrade Programme can be used as part of the Trade In. I recall reading the T&Cs where it mentions as such.

 

I still think its a good scheme tbh (in my opinion), 0% interest over 24 months with no obligation to have to upgrade after 12months....


Really? Id be surprised if they have that as a condition. As long as you pay off your old loan its not their problem what you do with the device.

Apprentice
That was my thought exactly, after the agreement ends, the phone will be mine, however, below is what the T&Cs say:

3.5 Please note that existing Upgrade Programme members who are part way through the term of their Upgrade Programme membership may not trade an Existing Handset which was purchased through the Upgrade Programme to take part in the Trade In Programme. It is a requirement of the Upgrade Programme membership that you return your original Existing Handset at the point when you upgrade.
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@Azher_Ahmed wrote:
That was my thought exactly, after the agreement ends, the phone will be mine, however, below is what the T&Cs say:

3.5 Please note that existing Upgrade Programme members who are part way through the term of their Upgrade Programme membership may not trade an Existing Handset which was purchased through the Upgrade Programme to take part in the Trade In Programme. It is a requirement of the Upgrade Programme membership that you return your original Existing Handset at the point when you upgrade.

Aaah..what they mean is that before you complete 1 year you shouldnt use the same handset on another trade in scheme because at the end of 1 year, if you want to upgrade you need to give back the origial handset you received. But if you are past that 1 year mark you are out of the upgrade scheme anyway and cant upgrade. After that point what you do with the phone should be your choice as long as you keep paying the old loan.

Apprentice

I upgraded last year from a S7 Edge to the S9+ and now I've received an email from Samsung saying that I can upgrade to the S10 or S10+ etc. Although I feel that the £350 trade in value of the S9+ is not what it is worth as mine is totally mint condition. My question is, as I have 1 year of finance left to pay on the S9+, if I upgrade to the S10+ do I have to pay off the remaining 12 months on the S9+ as well as the new finance payments on the S10+ or how does it work?

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@XFSPortfolio wrote:

I upgraded last year from a S7 Edge to the S9+ and now I've received an email from Samsung saying that I can upgrade to the S10 or S10+ etc. Although I feel that the £350 trade in value of the S9+ is not what it is worth as mine is totally mint condition. My question is, as I have 1 year of finance left to pay on the S9+, if I upgrade to the S10+ do I have to pay off the remaining 12 months on the S9+ as well as the new finance payments on the S10+ or how does it work?


Hi please dont confuse the upgrade scheme and the trade in scheme theyre both separate.

 

In the trade in scheme they will evaluate the price of the device you want to trade in and take that much off the price of the new phone. For example if the new phone is for 800 and they value ur old phone for 300. You will pay 500 at check out. This can be done even after you have owned your current phone for 2 even 3 years. 

 

The upgrade scheme on the other hand is totally different. You will be invited every 12 months to upgrade to Samsung's latest handset and to do so you have to return your old handset. So if you buy your handset for 800 you keep paying your loan for a year (which will be roughly 400) then when you are invited to upgrade you have to return the same handset and take out a new 2 year loan on the new phone. Your old loan will automatically be paid off as you are returning your old phone. If you choose not to upgrade after a year you continue to pay the remaining loan and you're free to sell or trade in or do whatever you please with it. 

First Poster

I am trying to upgrade early, I joined the upgrade program a couple of years ago but joined in May/June as at that time I had not heard about the upgrade program. I now have S9+ but wish to change my plan so that I can upgrade whenever the new handsets come out (S10+) currently I have to wait until May/June to be offered the upgrade. I have offered to pay for months that I would have paid but I am still being told I can't meaning I am locked into this May/June plan. I can't see why there is an issue the S9+ should be worth more today than in 3 months and I will pay for the 3 months early upgrade, the finance compainy (Close bros) said if sansung authorise then there shouldn't be a problem but samsung won't even though I am very loyal to samsung I currently have 4 samsung TV's, 3 samsung mobiles and 2 samsung tablets but I am very frustrated that this can't be resolved. I would only have to do this early upgrade once as after that I would get the new handset whenever they come out.

 

tonypsimm@sky.com

 

First Poster

I was offered a £50 off code with my upgrade program but when I try to apply it it says the following:

The code you entered did not affect your order. Please note, codes may only be valid for certain items or in certain conditions.

 

Come on Samsung sort out your deals for existing customers in the upgrade program or I'll give up on Samsung and goto Huawei

First Poster

I am very frustrated with Samsung I have been very loyal with TVs, tablets, phones I even have the new Galaxy Watch. I just want to upgrade early this one time.

First Poster
me too
First Poster
ME TOO MINES IS EXACTLY SAME SITUATION , called samsung & CLOSE BROS numerous times, samsung said no, have to wait ill may and wait for the email
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