Questo sito utilizza cookie di profilazione (propri o di altri siti) per ottimizzare la tua esperienza online e per inviarti pubblicità in linea con le tue preferenze. Continuando a utilizzare questo sito senza modificare le tue preferenze relative ai cookie, autorizzi l’uso dei cookie da parte nostra. Se vuoi saperne di più o negare il consenso a tutti o ad alcuni cookie
clicca qui Close
Yesterday I bought the note 9 in Italy.
I am resident of the middle East and the phone is regional locked. (Bought in electronic shop not phone carrier)
I have read that to unlock it I need to talk on local sim for 5 minutes.
The problem is that after doing this (20 mins and more) after I insert my Israeli sim he is still invalid.
Maybe after few years the article was written there is a new method? If so what is it?
Thanks in advance.
Hi, welcome to Samsung Community IT,
it should be unlocked after 5 mins of outgoing call in Italy with an Italian SIM.
You can get unlock code for Extra European SIM by sending an email (english should be accepted) with these details:
- Name and surname;
- Model of your Phone (SM-N960F);
- IMEI code of your Phone;
- Country of use (Israel);
- Copy of the bill of the device's purchase;
You should be fast as you can because this is too long to wait procedure to get the unlocking code for your phone.
See you soon!
What you mean by extra European sim?
And did the 5 minutes Talk with local sim without success..after I put my sim is still invalid.
I asked the shop for copy of the invoice because I lost it unfortunately...and will try also send email with it to Samsung costumer service
Hi Stig1, Welcome on board of Samsung Community!
did you buy the Note 9 in Samsung Eshop or others? If you did it in Samsung EShop, you can call 800.025.520 to receive the invoice.
If the phone was produced for Italian Market [and so for European Market in general] the phone will be locked if used out of Europe, unless you talked on local sim for 5 minutes, in Italy.
Anyway, dont'worry, but write an Email, by clicking here, with these information:
- your name and surname
- model of the phone
- imei code of the phone
- seriale number of the phone
- country of use
You should attach the invoice too. It's very important
Have a nice day!
just to be sure...almost....how long will take the unlock process provide from Samsung since I send my data?
Thanks a lot for prompt answer.