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Regional lock

Apprentice

Hey all,

 

Yesterday I bought the note 9 in Italy.

I am resident of the middle East and the phone is regional locked. (Bought in electronic shop not phone carrier) 

I have read that to unlock it I need to talk on local sim for 5 minutes.

 

The problem is that after doing this (20 mins and more) after I insert my Israeli sim he is still invalid.

Maybe after few years the article was written there is a new method? If so what is it?

 

Thanks in advance.

6 RISPOSTE 6
Superuser II
Superuser II

Hi, welcome to Samsung Community IT,

 

it should be unlocked after 5 mins of outgoing call in Italy with an Italian SIM.

 

You can get unlock code for Extra European SIM by sending an email (english should be accepted) with these details: 

 

- Name and surname;

- Model of your Phone (SM-N960F);

- IMEI code of your Phone;

- Country of use (Israel);

- Copy of the bill of the device's purchase;

 

You should be fast as you can because this is too long to wait procedure to get the unlocking code for your phone.

 

See you soon!


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EU Italian Super User II
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Apprentice

What you mean by extra European sim?

And did the 5 minutes Talk with local sim without success..after I put my sim is still invalid.

 

I asked the shop for copy of the invoice because I lost it unfortunately...and will try also send email with it to Samsung costumer service

Expert

Hi Stig1, Welcome on board of Samsung Community!

 

did you buy the Note 9 in Samsung Eshop or others? If you did it in Samsung EShop, you can call 800.025.520 to receive the invoice.

 

If the phone was produced for Italian Market [and so for European Market in general] the phone will be locked if used out of Europe, unless you talked on local sim for 5 minutes, in Italy.

 

Anyway, dont'worry, but write an Email, by clicking here, with these information:

 

- your name and surname
- model of the phone
- imei code of the phone
- seriale number of the phone
- country of use

 

You should attach the invoice too. It's very important

 

Have a nice day! 

 

Sabrina
Samsung Community Expert


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Apprentice

Thank you Sabrina,

 

He was bought in Euronics. 

I asked them for an invoice copy hope they will send it fast. 

 

New Member

HI,

just to be sure...almost....how long will take the unlock process provide from Samsung since I send my data?

Thanks a lot for prompt answer.

Tiziano

Superuser II
Superuser II

Hello,

 

around 15 days as far as I know

 

See you soon!


------------------------------------
EU Italian Super User II
Vuoi dare uno sguardo al futuro? SamsungXIFA2019
Abbiamo bisogno di te per Bixby Voice e One UI: ti aspettiamo!
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