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Phone stuck on dialling screen.

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Anyone else having problems making calls? At least twice a day my phone says it's dialling the number but just hangs on that screen. Does it if you try any number after that. I have to reboot the phone to get it to make calls. Plus the back gets really hot when it's doing it like I've been on the phone for hours. 

3 REPLIES
Superuser I
Superuser I

That's not good @tf2006

 

I assume you have no software updates pending ?

 

Fortunately I've not seen that on my N9. 

 

Have you tried going into your multi tasking and close the app and then try again. 

 

Also another Avenue is to clear the phones system files. 

 

A last resort would be a back up and factory reset. 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Navigator

Done..........done and done.

The other things suggested by Samsung were:

To turn off the phone and remove the SIMs for a couple of minutes then replace them. God knows what that would do.

But my favourite was not to use a case as that could make it hot! 

Expensive phone and you're not supposed to use a case! Even a Samsung one.

After the full factory reset, it failed on my 3rd call.

 

 

Superuser I
Superuser I

Some cases can cause possible issues as the phone can't dissipate heat properly through them causing issues but this is rare. 

 

If this was my phone I would first check any cooling off period to be able to swap it out and if I was out of this period which is typically 30 days from ownership I would seek a diagnostic through a Samsung Experience Store or Samsung Service Centre. 

 

I wish you all the best with this situation. 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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