02-03-2019 12:29 PM
Hey, I was just watching a video and locked my phone then tried to unlock it through the fingerprint sensor and it didn't work.. went to add another and it wasn't even scanning then after starting a sensor test everything said pass except for the reset test said fail please help.
16-06-2019 04:52 PM
Try this - Settings - Three Dot Menu Top Right - Show System Apps - Search for Biometrics - Storage & Clear Cache & Data for Biometrics.
You could also try removing your Finger Prints & Register them again
16-06-2019 05:25 PM
Been there done that
16-06-2019 06:40 PM
I found this on the web, hope it help, i have no other solution :
https://www.megebyte.com/how-to-fix-fingerprint-sensor-not-working-issue-on-galaxy-s9-plus/
20-06-2019 09:03 AM
Hey I had this same issue on my SM-N960U. I tried just about everything I could find online. Nothing really did it. However, I recently performed a security scan to find I had malware on my device. I removed the malware via tools on my device, cleared the cache, and restarted the phone. All the sudden it was working again. I hope this helps anyone who has come across this issue.
20-06-2019 11:03 AM
My God ITS WORKING
thank you very much for that tip
I used Clean Master and cleared 2.38gb of some cache
and tadaa its working again
21-06-2019 03:57 AM
UPDATE: Regarding my last post, this seems to be a temporary fix. As my phone is acting up again. If this has worked for you I recommend deleting old prints and adding new ones as this may alleviate the issue further. Let me know your results. I am eager to hear others findings as this seems to be an ongoing issue for many people.
NOTE: As far as I can tell this method doesnt work a second time, so strike while the iron is hot I suppose.
12-08-2019 08:56 AM
I also have same issue with my Note 9. I even tried resetting phone but still fingerprint is giving issue.
22-10-2019 09:40 AM
I have same problem with fingerprint in my phone (note 9) _ suddenly I tried to open my phone by fingerprint but wasn't working, I tried to add another fingerprint it's also not working.
What can I do ?
09-11-2019 12:17 AM
I have been having the same problem with my Note 9. Mine also started about 3-4 weeks ago. I have restarted my phone several times. I have removed the previous fingerprints and added them back four times. Every time it passes all the tests and works for a while, but after a few hours it stops recognizing them again. Chatted with someone at Samsung who had me clear the cache partition and that didn't help. Has anyone found a reason for this yet and hopefully a fix? If not, it's just about as easy for me to just put in my 4 digit pass code.
24-12-2019 12:36 AM
It works,
Tks