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Note 9 update to pie

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First Poster

Still no pie for the note 9 my wife as it for her s9 plus phone through ee our daughter as pie on her note 9 provider o2 mine is sim free but the sim is with ee still no update 

5 REPLIES 5
Superuser I
Superuser I

When you say "sim free" does that mean the phone was supplied directly by Samsung or was it originally supplied by a mobile network as part of a contract, and then unlocked to all network's @jess_kev  ?

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster
SM-N960F / DS 128GB
First Poster
Bought through amazon factory unlocked sim free
using ee sim
Our doughter is sim free uses o2 sim and as the update?
AndrewL Moderator
Moderator
If it was purchased through Amazon then it could potentially be from anywhere in the EU and this would explain why you are yet to receive the latest update in this region. This isn't necessarily the case but if you contact Samsung directly and provide your full model number they will be able to look into the origin of the device for you.

https://www.samsung.com/uk/info/contactus/
Superuser I
Superuser I

Thank you for replying to my question @jess_kev 

 

@AndrewL  beat me to the explanation as to why you maybe still waiting then.

 

I hope you get the update soon.

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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