Hello. Ive just purchased the note 9 and taken advantage of the trade in offer of my S8+. Can someone tell me how i go about sending my old phone back to them. Thanks.
Solved! Go to Solution.
What I gather from all the posts here and all of my and other people's communication with Samsung is:
The recylcing company will send you a package for your trade-in device soon. It might arrive today or next week.
The 7 days start from the day you get that package. They did NOT expire yesterday.
IF you have send your phone using the NOTE9 return label (which was supposed to be used for the Note9 in case you want to return it) just shoot the support team an email explaining the situation. Privde all your tracking information you have (I didn't have anything else other than what the order page on my samsung account showed, I gave them all of those tracking IDs) Eventually after explaining and going back and forth they told me they will instruct the Note9 return people to forward my phone to the Trade-in recycle people.
Lastly, Yes all the 2 lines of FAQ and information regarding this is very brief, scarce and controversial, if any Mods and higher could escalate this issue with the appropriate people, that would be great.
A simple "You will be send a separata package for your trade-in device" literally 6 words on the FAQ will save many headaches in the future.
There was a return label in the box for dpd, I just slapped that and dropped it off at dpd, printed a letter "please find enclosed my trade in s8+" as their TCs state they'd provide a shipping label and I have 7 days to send the trade in...