29-08-2018 03:04 PM - last edited 04-09-2018 04:26 PM by AntS ) in
Hello. Ive just purchased the note 9 and taken advantage of the trade in offer of my S8+. Can someone tell me how i go about sending my old phone back to them. Thanks.
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29-08-2018 03:13 PM
Hi @philbrocky. It would be best to contact the Online Shop regarding this on 03307 267 467. Hope this helps.
29-08-2018 03:17 PM
Good advise but easier said than done. Ive been trying to get through all to them all day. Thanks anyway.
29-08-2018 03:19 PM
There's also an email address you could try, @philbrocky: support@samsunguk.zendesk.com
29-08-2018 03:21 PM
I'll give it a try. Thanks for the help.
29-08-2018 03:22 PM
Hope you get it sorted, @philbrocky.
29-08-2018 04:28 PM
There was a return label in the box for dpd, I just slapped that and dropped it off at dpd, printed a letter "please find enclosed my trade in s8+" as their TCs state they'd provide a shipping label and I have 7 days to send the trade in...
29-08-2018 04:47 PM
Have you heard anything back of them doing it that way ?
29-08-2018 05:05 PM
29-08-2018 05:08 PM
I hope it works out right for you. I'm gonna hold off until I've spoken to someone at Samsung. I'll post what I find out.