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Note 9 trade in

(Topic created on: 29-08-2018 04:28 PM)
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philbrocky
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Hello. Ive just purchased the note 9 and taken advantage of the trade in offer of my S8+. Can someone tell me how i go about sending my old phone back to them. Thanks. 

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23 REPLIES 23
CarlH
Moderator
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Hi @philbrocky. It would be best to contact the Online Shop regarding this on 03307 267 467. Hope this helps.

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philbrocky
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Good advise but easier said than done. Ive been trying to get through all to them all day. Thanks anyway.

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CarlH
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There's also an email address you could try, @philbrocky: support@samsunguk.zendesk.com 

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philbrocky
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I'll give it a try. Thanks for the help.

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CarlH
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Nediffs
Journeyman
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There was a return label in the box for dpd, I just slapped that and dropped it off at dpd, printed a letter "please find enclosed my trade in s8+" as their TCs state they'd provide a shipping label and I have 7 days to send the trade in...

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philbrocky
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Have you heard anything back of them doing it that way ?

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Nediffs
Journeyman
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I only posted it yesterday
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philbrocky
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I hope it works out right for you. I'm gonna hold off until I've spoken to someone at Samsung. I'll post what I find out. 

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