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Note 9 S pen is broken into two

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Apprentice

Hallo,

 

I bought the note 9 in the month of november 2018 and as it seems to be a common problem, my s pen is broken into two parts. Somehow i was able to take the second part stuck inside the phone out. I have been using samsung note 3 for number of years with no issues with the s pen, still working with note 9, but totally disappointed with s pen of note 9. It is very much in the warranty and after spending good amount of money, did not expect to receive a product with low built quality. Looking for support from samsung. I have seen in the sasung community of USA, regarding the same issue and it seems to be very common. 

 https://us.community.samsung.com/t5/Galaxy-Note-9-Questions-and/Broken-S-Pen/td-p/382105

 

With Regards,

Samvelraja Ravi

1 ACCEPTED SOLUTION

Accepted Solutions
AndrewL Moderator
Moderator
Hi Guys, If your S Pen is broken and your device is less than 6 months old then you can contact Samsung Support (https://www.samsung.com/uk/info/contactus/) to arrange a warranty replacement provided you have a copy of your proof of purchase. If not then I recommend visiting a Samsung Support Centre to discuss your repair options with an engineer. To find your nearest one by checking the following link, selecting 'Mobile Device' and entering your post code. http://www.samsung.com/uk/support/servicelocation/
10 REPLIES 10
Superuser I
Superuser I

Hello,

 

you should visit a Customer Service Plaza from Samsung. The Phone must be opened to remove the other Part of the Pen. Perhaps one of the Moderators can forward your Problem, probably the Phone must be sendet to Samsung for rapair. At best it will be a warranty repair.

 

Good Luck...

 

Regards

 

PoPeYe

Apprentice

Hallo,

 

Thanks for the reply. The other part is already removed. S pen is broken, would need a replacement of  s pen. 

 

 

With Regards,

Sam

Black Belt 
You can buy it ind Customer service plaza or if u like it cheaper go to Ebay but there are clones too...

LG, Enes I
***************************
Hat dir mein Beitrag gefallen oder dein Problem gelöst ? Ich wäre froh über ein Like oder Markierung als Lösung des entsprechenden Beitrags.
Meine Geräte,S10,Gear Sport,Galaxy Buds,QLED Tv
Apprentice

Hello, 

 

 It is under warranty and i really did not expect the product to be like this. Moreover if i drop my phone and i would have broken the pen, then it would be my mistake. But in my case while taking it was broken from inside.

 

https://us.community.samsung.com/t5/Galaxy-Note-9-Questions-and/Broken-S-Pen/td-p/382105 

 

Please check this link, the actual problem is with the S pen product itself. I really like note series, main reason of taking note 9 instead of s9 + is purely because of S pen. I am looking for help from the moderator.

 

With Regards,

Sam

Apprentice

@Admin

No replies yet???

Black Belt 
There are no replies yet because the Moderators have to go through every thread...So it's good to write something in the thread cause if you write in a thread it'll be seen as a new post..😉

LG, Enes I
***************************
Hat dir mein Beitrag gefallen oder dein Problem gelöst ? Ich wäre froh über ein Like oder Markierung als Lösung des entsprechenden Beitrags.
Meine Geräte,S10,Gear Sport,Galaxy Buds,QLED Tv
Highlighted
Black Belt 
@sammey619
I forgot to say, I can't open the link.
Btw. there stays this :
"An invalid set of parameters has been specified in the url."

LG, Enes I
***************************
Hat dir mein Beitrag gefallen oder dein Problem gelöst ? Ich wäre froh über ein Like oder Markierung als Lösung des entsprechenden Beitrags.
Meine Geräte,S10,Gear Sport,Galaxy Buds,QLED Tv
AndrewL Moderator
Moderator
Hi Guys, If your S Pen is broken and your device is less than 6 months old then you can contact Samsung Support (https://www.samsung.com/uk/info/contactus/) to arrange a warranty replacement provided you have a copy of your proof of purchase. If not then I recommend visiting a Samsung Support Centre to discuss your repair options with an engineer. To find your nearest one by checking the following link, selecting 'Mobile Device' and entering your post code. http://www.samsung.com/uk/support/servicelocation/
Apprentice

Hallo @AndrewL,

 

Thanks for the reply. I bought the phone in germany and the link that you have mentioned is of UK. Can i still use this link to contact the chat support regarding the issue?

 I bought my phone by the end of november 2018 and i have my reciept 

 

Thanks in advance.

 

With Regards,

Sam

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