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Note 9 One UI/Pie Release

First Poster

Hi everyone!

 

I see some of you have recieved the update on your note 9 in the UK.

 

I have 3 note 9s and none of them have the update available.. Do we know why that would be? If the update is available it should be available for the whole country no?

 

All 3 devices are unlocked... 

9 REPLIES 9
Superuser I
Superuser I

I appreciate your saying your phones are unlocked @Sam80 

 

May i ask were they supplied directly by Samsung to you  ?

 

Or were they bundled with a Networks Mobile phone contract ?

 

I have Samsung One Ui / Pie on my Note 9 as it was bought directly from a Samsung Experience Store.

 

Phones supplied by a Network are branded so as such Samsung have to wait for the network that supplied the phone to complete their own testing to ensure the new update does not clash with their network and branded phones in any way.

 

Once their happy they give Samsung the go ahead to send it out.

 

This is done in waves and according to the phones build and serial number.

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Hi @BandofBrothers 

 

I got all 3 of them from Amazon - but they were supplied from Samsung directly... 

 

They have no netwoek contracts, which is why I'm suspicious that they haven't updated already. I contacted Support and they said to try the Smart Switch App on PC, and even there it tells me that the software is fully updated..

 

Thanks for your help,

 

Sam

Highlighted
Superuser I
Superuser I

Can you download the phoneinfo app from the Playstore and see what csc code they are.

 

As far as I'm aware Samsung only supply directly via the Samsung Online shop and Samsung Experience Stores.

 

I suspect yours is from a reseller and will have the XEU csc code on them.

 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Hi 

 

XEU

I've attached a pic where you can see everything the app showed me. Screenshot_20190207-090142.jpg

 

Superuser I
Superuser I

As i suspected.

 

Xeu is an unlocked Samsung phone but not supplied directly by Samsung.

 

They are phones sourced by resellers such as online sellers and Carphone Warehouse to sell on.

 

 

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster
So what does that mean for the update? I'll have to manually do it?

Thanks for your help
Superuser I
Superuser I

No you'll still get the update but may take longer to get it.

 

I once bought a Samsung Galaxy s7 edge which was from Carphone Warehouse and had the XEU csc code and updates did take longer to come.

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Hi 

Any ideas for when they will release the update to the other re-sold models?

 

Thanks 

Sam 

My sister is on three and still hasn't got the update
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