Support

Open search

No sound when making calls or receiving them using Note 9

Observer

I'm having the same problem Hasan7. Were you able to fix it? Worst error in my life as a gadget consumer has been giving Samsung mobiles a go; I should have stuck with iPhones

First Poster

Hello everyone ... i have samsung note 9 and had the same problem .. i cant hear the person calling from other side neither he can hear me .. but earphones would do the work ... 

To solve it .. 

Just go to settings .. 

Sofware update .. and click on download and install .. n install your update .. n ur done ...

NOTE : UPDATE YOUR PHONE ONLY WITH WIFI OR INTERNET ...ELSE the problem will persist again ... 

Thanks 

First Poster

Hello everyone ... i have samsung note 9 and had the same problem .. i cant hear the person calling from other side neither he can hear me .. but earphones would do the work ... 

To solve it .. 

Just go to settings .. 

Sofware update .. and click on download and install .. n install your update .. n ur done ...

NOTE : UPDATE YOUR PHONE ONLY WITH WIFI OR INTERNET ...ELSE the problem will persist again ... 

Thanks 

First Poster
Its not the solution.
Its still happening. I cant hear any sound from the phone. ( no calling voice, no locking sound, istagra., spotify etc..... ) But while i'll try *#0*# Speaker >Its working.
New Member

Go to Settings-->Sound and Viberation-->Advanced sound settings-->Separate app sound.

In this, turn ON the switch at the top. this will open up option to choose an app to play its sound on a different device.

i just selected you tube (as youtube video was also not having any sound without earphone/headphone) and it give further option to choose audio device, which i selected as "phone".

 

That's it. it resolved the problem for incoming/outgoing calls as well.

First Poster

Did you get any solution/fix for this issue, sadly I'm facing the same now :( please do let me know if any solution help you to fix the problem. 

New Member

I just received a replacement Note9 and having same issue ... audio keep dropping no matter what app I'm  using including phone. Restarting phone and even factory reset do nothing. Very frustrated Even cleared systed cache. Very frustrated. Was told to visit a Samsung service center which I will do. Nit sure what they will do but unless they know what the root cause is I'm going to ask that I be let out of my contract, refunded and go back to Note8. The phone is worthless without sound.

Top Liked Authors