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Music or sound not coming through earphones

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First Poster

I was listening to music and in the middle of a song the earphones quit working, the song was still playing just no sound coming out.  I have tried 4 different sets of earphones none of them work.  Phone calls, videos or games still no sound through earphones.  I have restarted my phone 4 times nothing has changed.  Any ideas on how to fix this issue??

3 REPLIES 3
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Superuser I
Superuser I

Do those earphones work ok in another phone @Sstringer08 

 

Using a torch can you look inside the earphones Jack to see if any lint etc is in there. 

 

Don't use compressed air as this can drive debris further up into the phone. 

 

Remove any lint very carefully.

 

If this isn't the case then a Samsung Experience Store or Samsung Service Centre can help as long as the phone hasn't been dropped and the water indicators haven't been tripped.

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.0 / Android 10.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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First Poster

Yes, earphones work fine in other devices.  I have checked the port there is no derby. 

The earphones were working fine then in the middle of a song they just stopped.

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Superuser I
Superuser I

A trick I once used on an iPhone was to push in the earphones and start playing and then pull the earphones out to help reset it.

 

If that does not help then a Samsung Service Centre can 

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.0 / Android 10.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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