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Message glitch

Apprentice

Since pie update on note 9 I'm finding message app crashes... need help!

4 REPLIES 4
Superuser I
Superuser I

Are you using the stock Samsung messages app or a 3rd party one @Mujj  ?

 

Can you also try a soft reboot by turning the phone Off and On.

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Apprentice

Hi,

 

Thanks for your reply. Yes, the problem was with the stock message app. Popped in store a week or two ago and they seemed to know there is issues and advised to look out for future updates. I've tried rebooting, clearing data and cache but still kept crashing.

 

I've gone with a 3rd party app and having no trouble now... Textra.

 

Cheers

Superuser I
Superuser I

You're very welcome @Mujj 

 

I'm using the stock Samsung Messaging App on my Note 9 with Samsung One Ui  / Pie and it's fine

 

A good way to tell if this is being caused by another app is to put the phone in Safe Mode which disables your downloaded apps and leaves the stock ones working.

 

If the Samsung Messaging App then works it's a downloaded app causing this issue.

 

Anyway I'm glad to hear a 3rd party app is working ok for you in the interim.

 

 

Current Phone ~

Samsung Note 9 Model: SM-N960 Dual Hybrid 512Gb_ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Apprentice

Hi,

 

Just out of curiosity I tried the phone in safe mode to see. Same problem with the stock message app but good to rule out a 3rd party app problem.

 

Cheers

 

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