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Apprentice

My gallery pictures are no longer showing up in my messenger. It is just coming up no media found? I have the galaxy s9 note. Can anyone advise how to retrieve them. Thanks

2 ACCEPTED SOLUTIONS

Accepted Solutions
Superuser I
Superuser I

Okay then it could the pictures are not stored local, so we need to try a little experiment Open the camera app and go into settings (Small cog) and make sure that the storage option is set to "Internal Storage" then take a quick image and go back to messenger and see if you can select that picture via messenger. 

Superuser I
Superuser I

@Denise20 Do not worry I think we have got it down to what the cause is now From what I think has happened is that in the gallery app you are viewing pictures that are stored in the cloud (via Samsung Cloud maybe) So in the Gallery app if you go to Settings via the 3 dots in the top right under Samsung cloud you will see the email you use,  and what is happening is that the pictures you see are on the cloud not on the device like what you have just seen so, I think you have a new phone? if so you will need to download the saved pictures (From Samsung Cloud) to the phone's internal or SD card if you have one. All pictures you take now will be saved on the phone as we changed the settings for that already. If you do not understand any of that please do feel free to carry on asking questions. 

 

Also you can view the online photo's here https://www.samsung.com/uk/apps/samsung-cloud/

13 REPLIES
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Superuser I
Superuser I

Hi @Denise20,

 

Can you supply just a few more details for me such as which messenger it is you are using please, and where the pictures are stored please.

Apprentice

Hi. It's my messenger app. It keeps coming up no media found? Denise

Apprentice

My pictures are stored in gallery. 

Superuser I
Superuser I

@Denise20 We talking facebook or text messaging app? if So can you view the pictures via the "Gallery" app it's self if so I would say it looks like a permissions problem and we have 2 ways around fixing that 1st (if facebook messenger) uninstall messenger (hold Icon until a pop up window appears and select uninstall) when it installs it will ask for permissions just allow those for pictures to work. 2nd This will involves going to the settings and finding applications, selecting applications and the the messaging app  and enabling the permission to use gallery.

Apprentice

Hi. Its Facebook messenger. I have tried uninstalling the app & going into settings, but still no luck. Denise

Apprentice

Facebook messenger. I have tried both suggestions & still nothing? Denise

Superuser I
Superuser I

So you see the pictures via the separate gallery app?

Apprentice
Yes. Its comes up no media found when I try to attach photo through Facebook messenger
Superuser I
Superuser I

Okay then it could the pictures are not stored local, so we need to try a little experiment Open the camera app and go into settings (Small cog) and make sure that the storage option is set to "Internal Storage" then take a quick image and go back to messenger and see if you can select that picture via messenger. 

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