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Fine white line note 9 front camera

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New Member

I have had my phone a week and realise the is a horizontal white line at the top of the pic when using front camera. 

Anyone know what is wrong?

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AndrewL Moderator
Moderator
@Lisa1969: If you dial *#0*# into your telephone keypad and select 'Front Cam' from the series of grey tiles, is the line present in this hardware test? If so then I recommend visiting a Samsung Support Centre to have the device inspected by an engineer under warranty. You can find your nearest one by following the link below, selecting 'Mobile Device' and entering your post code: http://www.samsung.com/uk/support/servicelocation/
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Highlighted
AndrewL Moderator
Moderator
@Lisa1969: If you dial *#0*# into your telephone keypad and select 'Front Cam' from the series of grey tiles, is the line present in this hardware test? If so then I recommend visiting a Samsung Support Centre to have the device inspected by an engineer under warranty. You can find your nearest one by following the link below, selecting 'Mobile Device' and entering your post code: http://www.samsung.com/uk/support/servicelocation/
New Member
Thanks for this - I didn't know about these tests. unfortunately the line is still there so it looks like I have a hardware fault.

Thank you very much for your help.

Lisa
AndrewL Moderator
Moderator
Sorry to hear that @Lisa1969. If you stop by your nearest Support Centre at your earliest convenience an engineer will be able to look at this for you.
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