Support

Open search

Emergency calls only

First Poster

My note9 keeps saying emergency calls only.

It keeps cutting out can only occasionally use Wi-Fi calling. 

4 REPLIES 4
Superuser I
Superuser I

Hi @Mummy2_5

 

That's not good  !

 

Does this happen everywhere or in one place ?

 

Your chosen Mobile Network Operator will have an online Network Mast Checker which you should be able to use to see if this is a mast issue. 

 

Also Mast Congestion can be an issue sometimes. 

 

Every Network has fringe coverage areas and not-spots too. 

 

As a process of elimination to rule out the phone or sim card can you try your sim card in another phone. 

 

And if possible try another sim card in your phone. 

 

If the issue continues in another phone then your sim card may need replacing by your network via a sim swap or your customer services from your network need to check your account. 

 

If the issue stops in another phone and the same happens with the alternative sim card in the phone then if a soft reboot by turning the phone off and on does not help then you could try backing up and using a Factory Reset. 

 

A Samsung Service Centre will be able to run a diagnostic on the phone too. 

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

This happens all the time. 

Even tried new SIM and made no difference

Tried reset still nothing 

Superuser I
Superuser I

Hi @Mummy2_5,

 

Can I ask you to post the phone details (model number and the build number) also which country you are in please?.

 

Observer

After making a 911 call my Note 9 was stuck in Emergency Calls Only.  

 

Easy Fix.

1.  Swipe down from the top to get Notifications Screen.

2.  Scroll  through Notifications until you get to the one related to Emergency Calls Mode and tap on it.

3. On this screen, drag the red X  on the bottom right towards the left  (center of screen) to Exit Emergency Calls.

You should now be out of emergency mode.

 This worked for me.

 

 

 

Top Liked Authors