note 10 plus vibration dead

[vtecshadow]

hello everyone,

i have a big problem on my newly bought note 10 plus, actually it doesn't vibrate after only 2 weeks.

I've done a factory reset, wiping cache but none gave result.

i saw on us.samsung community some users reporting that problem, but not here in Europe.

someone having same problem? 

what to do? 

thanks 

[Cassidy007]

Hi Are you sure you didn't put intensity vibration to ZERO in your device ? Check in Sound and vibrations /Vibration Intensity

Terms could be differents, english is not my first language

[vtecshadow]

bonjour, en fait j'ai eu ce problème exactement 15 jours après la première utilisation.
je me suis rendu compte que le vibreur était mort.
réglages intensité de vibration au max.
merci quand même

[Cassidy007]

Bon, tu vas devoir l'apporter à un Centre de service alors si tu es certain de ne pas avoir "décoché" la fonction VIBREUR sur ta Note 10...also you can ask question on this website :

https://thedroidguy.com/samsung-galaxy-note-10-troubleshooting

[vtecshadow]

bonjour,
concernant le centre de service ; j'ai contacté Samsung community usa qui m'ont suggéré de le prendre à un centre de service pour qu'ils le réparent, je dois dire que c'est vraiment embêtant vu que le téléphone est quasi neuf.
Ça aurait été Apple, ils l'auraient changé parbun neuf tout de suite.
un téléphone a 1300 balles inutilisable, je rate tout mes appels, mobligeant à le mettre sur sonnerie, chose qui ne m'arrange pas trop.
bref, Samsung au revoir, déception totale.
merci quand même pour le soutien.

[KenB1]

Same issue just happened to my Note 10 plus. I have checked and double checked all the settings, wiped the cache and even done a full factory reset and still no vibration on the phone. This is not good for a premium Samsung phone, only purchased this in September 2019 and has been looked after extremely well so far, not a single mark anywhere. Very disappointed!!!!!

[Cassidy007]

Hi again  ,

Are you sure that you don't touch or disable Vibration intensity

[KenB1]

Thanks, I have already checked and double checked all settings and still nothing. I have also restarted in safe mode and even tried #0# and tried the vibration test. I'm guessing it's  broken.

[Cassidy007]

@vtecshadow 

You can also make a test via Samsung Members, but be sure you didn't put vibration intensity to ZeroClick on Get help

Interactive checks

Vibration

But I'm sure you knew it ? Am I wrong?