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Samsung Note 10+ delivery?

(Topic created on: 19-08-2019 01:50 PM)
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Mark8t6
Apprentice
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I’ve asked this question to Samsung and I get a different answer every time. Maybe you guys can help? I have pre-ordered the Samsung Note 10+ and paid £3.99 for delivery on the 23rd August. Samsung are now saying I wont receive the phone on the 23rd as that is the release date? Why was it an option at checkout?  What is the point of pre-ordering if you get later than people who go to shop and but it on the 23rd August. Has anybody ever received their pre-order on it’s actual release date when ordered from Samsung direct?

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11 REPLIES 11
satty2k9
Apprentice
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They usally ship it out the day before and should be with you on 23rd if not earlier. 

Ashrose
Explorer
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Samsung cancelled my pre order and I'm not alone
Ashrose
Explorer
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Hi you a lucky one Samsung cancelled my order I get told different everytime I phone them I know a lot more who had their orders cancelled after a few days of paying 

Ashrose
Explorer
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If you lucky samsung cancelled my pre order after a few days
Sheepo
Explorer
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Don't stress it will be cancelled anyway.

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Mark8t6
Apprentice
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At the moment it’s status is at ‘preparing despatch’. I have a glimmer of hope, however a very slight glimmer

Sheepo
Explorer
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I do hope so for ya. I'm not bitter at all grrrrrrrrrrrr

BandOfBrothers
Samsung Members Star ★★
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Cancelling the order without prior consultation with the customer is harsh I agree.

 

In my eyes Samsung should contact the person affected and offer the choice of keeping the order Live and wait for it to be despatched or take a refund.

 

I totally understand that the option of a Samsung Experience Highstreet Store isn't available or local / convenient for everyone but that's the way I prer to buy my Samsung phones. 

 

That way there's no delay , no waiting in for a delivery and I unbox it in the store to ensure it's working as it should and there is no Mark's on it.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Sheepo
Explorer
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Exactly BoB.

 

I would like others waited rather than fighting through the order process again with further ££ shelled out and no guarantee that the second order would be fulfilled.

 

The process has really highlighted the shortcomings of Samsung customer services. The lack of apology/explanation/answering of emails (without escalation as this was the only response i have had). I just genuinely feel like they don't give one.

 

As an idea to anyone having issues use the email CEO link. They had my query for 4 days without answer but using this go a response same day.

 

 

 

 

 

 

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