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Note 10 Pre Order Uk or lack of !

Superuser I
Superuser I

Update regarding the Samsung Note 10 5G.

 

After speaking to Uk Samsung Support yesterday via Twitter I'm told that the phone  bought directly from Samsung will actually accept any Network Sim Card and connect to 3G / 4G etc.

 

However 5G will only work with the participating Networks pushing that out in certain geological areas and if a person is using a 5G Sim Card / eligible tariff.

 

I'm just hoping the locked part mentioned in the small print does not mean it's permanently locked to the current networks providing 5G.

 

I can't see that as Samsung would be severely restricting it's user base.

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Superuser I
Superuser I

Here's the Note 10 Spec sheet in English from the Samsung Newsroom UK.

 

Samsung.com/uk/introducing-galaxy-note10-designed-to-bring-passions-to-life-with-next-level-power.

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Explorer

After speaking to Uk Samsung Support yesterday via Twitter I'm told that the phone  bought directly from Samsung will actually accept any Network Sim Card and connect to 3G / 4G etc.

 

However 5G will only work with the participating Networks pushing that out in certain geological areas and if a person is using a 5G Sim Card / eligible tariff.

 

I'm just hoping the locked part mentioned in the small print does not mean it's permanently locked to the current networks providing 5G.

 

 I think Samsung made a poor choice of words. Should of been work with the participating Networks and not Locked to participating Networks.

 

The Samsung S10 5G was a prime example of it being locked cause when you go to buy the phone you had to choose either Vodafone or EE when you selected the device.

 

I though the phone would have to be pre locked if it was going to be locked like the S10 5G was. Also not all network lock their phones they sell. Three sell their's unlocked.

Highlighted
Superuser I
Superuser I

Yes I remember looking at the Samsung s10 5G when it was released and it did need one of the networks to be chosen when buying it.

 

Right now the Note 10+ 5G is just at pre order stage.

 

When things change to be able to order one or buy one in the Samsung Experience Store in my city I'll be asking before parting with my payment.

 

The device locked part of the small print is specific and needs clarification putting on their website etc in my opinion.

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Explorer
I have spoken to customer support and gotten clarity. The Note10 5G is unlocked. It has a region lock that can be removed with a 5 minuite call in the UK. I have asked them to reword or remove the 2nd point that mentions locked to participating networks since that is incorrect.
Superuser I
Superuser I

Thank you @StargazerUK 

 

Yes that's what Samsung UK Social Media on Twitter have said to me yesterday. 

 

Did they clarify if the wording would be changed at all ?

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Explorer

@BandOfBrothers wrote:

Thank you @StargazerUK 

 

Yes that's what Samsung UK Social Media on Twitter have said to me yesterday. 

 

Did they clarify if the wording would be changed at all ?

 

 


I was told they would DM me on twitter with an update at some point today. Hopfully they will and we will find out. Be silly for them not to change it.

Superuser I
Superuser I

@StargazerUK wrote:

@BandOfBrothers wrote:

Thank you @StargazerUK 

 

Yes that's what Samsung UK Social Media on Twitter have said to me yesterday. 

 

Did they clarify if the wording would be changed at all ?

 

 


I was told they would DM me on twitter with an update at some point today. Hopfully they will and we will find out. Be silly for them not to change it.


In that case I look forward to your update   

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Explorer

@BandOfBrothers wrote:

@StargazerUK wrote:

@BandOfBrothers wrote:

Thank you @StargazerUK 

 

Yes that's what Samsung UK Social Media on Twitter have said to me yesterday. 

 

Did they clarify if the wording would be changed at all ?

 

 


I was told they would DM me on twitter with an update at some point today. Hopfully they will and we will find out. Be silly for them not to change it.


In that case I look forward to your update   

 


I not had the reply but now if you visit the Samsung Site look at point 2 now so looks like they updated it:

https://www.samsung.com/uk/smartphones/galaxy-note10/

5G model only. 5G functionality requires compatible network connection.

No longer mentions Locked to Participating Networks.

Superuser I
Superuser I

That's fantastic and well done @StargazerUK 

 

That's now looking more positive for me to invest in the 5G model.

 

👍

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

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