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Note 10+ 5G keeps freezing

(Topic created on: 20-01-2020 07:03 PM)
996 Views
Kermitude
First Poster
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Does anybody have the same issue, or tips

 

Since last update to Android 10, my phone constantly freezes. It is becoming extremely frustrating and I am having serious thoughts of parting with it.

 

Thanks

2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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This can sometimes happen after an update @Kermitude  which usually settles after a short time.

 

Check your apps are updated via the Playstore.

 

Put your phone in Safe Mode which disables any downloaded apps and leaves the stock ones Live and then see what happens.

 

If it does not then perhaps try these in order.

 

1. Turn your phone off and then from a set series of button presses go into your phones system files and clear the cache. No info is lost this way.

 

2. Back up and remove any relevant Sd card and factory reset.

 

3. Seek support from a Samsung Experience Store  / Samsung Service Centre. 

 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

LukaszKaleta
Apprentice
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So does mine. It was poor before the update, but now it is a nightmare.