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"downloads" folder in gallery disappeared

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First Poster

hello,

 

I'm currently using the samsung a5 2017 device. In the gallery app, under "albums" the "dowloads" folder has disappeared. I've done some google searches regarding this and haven't been able to find a solution. This has happened before and somehow after a few days it reappeared again. Does this happen to anyone else? Does anyone know how to fix it? I'm losing my mind!

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Moderator
Moderator

Hi @vratislavia 

 

Let's run through some basics. Is the software on your phone up to date? Go to Apps > Settings > About device > Software update. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts.

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First Poster

hi chrism,

 

Thanks for replying. I have android 8.0. I just did a soft reboot. The folder is still missing.

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Apprentice

The Downloads folder disappears if there is nothing in it.

Download some pictures to see if it re-appears.

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First Poster

The reason I asked about the missing "download " folder was because after downloading files/pics I couldn't find them in the gallery app. I had many files in the download folder before it disappeare.  My problem is definitely not what you describe.

Anyone else? Or should I buy an iphone?

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Apprentice

Look in your "My Files" or other File Manager App to see if it shows any Downloads.

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