I'm currently using the samsung a5 2017 device. In the gallery app, under "albums" the "dowloads" folder has disappeared. I've done some google searches regarding this and haven't been able to find a solution. This has happened before and somehow after a few days it reappeared again. Does this happen to anyone else? Does anyone know how to fix it? I'm losing my mind!
Let's run through some basics. Is the software on your phone up to date? Go to Apps > Settings > About device > Software update. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts.
The reason I asked about the missing "download " folder was because after downloading files/pics I couldn't find them in the gallery app. I had many files in the download folder before it disappeare. My problem is definitely not what you describe.
Anyone else? Or should I buy an iphone?