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System status Custom on download mode but in the settings in offical

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Apprentice

I have A9 2018 OneUI 1.0 the system status on settings is offical but in the download mode is custom and the software is the offical 

I have flashed offical os from sammobile and rese factory and nothing works the system status on download mode is custom and in the settings is offical

Any fix plz 

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Accepted Solutions
Apprentice

I have fixed it by a downgrade to android 8.0.0 then update to android 9 from setting then it will be fixed

 

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AndrewL Moderator
Moderator
@A9-2018-M2003: Please be aware that official software downloads can only be achieved via WiFi over your mobile network, or on your home computer using Smart Switch. If you have downloaded the update from a third party source then this is likely to be the reason why the phone is recognizing it as a custom version. With this in mind, you may wish to perform a factory data reset to restore your phone to its default settings, and proceeding with the update via the official channels. Apologies for any inconvenience this may cause you.
Apprentice

smart switch missing device initialization how I going to install it?

I have installed the official firmware from sammobile  by Odin3 and the problem didn't fixed 

 

Help plz

Apprentice

and when the device boot up the screen shows the device name and "Custom" and "unlocked lock" 

Apprentice

I have fixed it by a downgrade to android 8.0.0 then update to android 9 from setting then it will be fixed

 

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