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Samsung Galaxy A40 won't play music when in sleep mode

(Topic created on: 15-08-2019 06:25 PM)
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Christian_02
Student
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I purchased a Samsung Galaxy A40 from Currys PC World yesterday and today has been my first day using it. Overall I have been really impressed with it and its features. Although I was listening to music from Spotify on it today and I put the phone it to sleep mode (by pressing the power button for about a second) and after about 30 seconds the song that I'm was listening to then paused. When I woke up the phone, the song then started playing again. I didn't have to unlock the phone for the music to restart playing.  I then let my phone go into sleep mode by itself but the same problem kept occurring. I've tried reopening and closing the Spotify app but I still have the same issue. Also, under settings, I have turned off "put app to sleep" mode but this didn't have any effect. 

 

I then wondered whether the problem only related to Spotify so I decided to try some music I had previously downloaded from Google Play Music. I then played the music from Google Play and the continuously keep playing. 

 

I never have had this problem before with Spotify on any other device. I also have a Samsung Galaxy Tab A tablet and don't have this issue. Also, my previous phone was a Sony Xperia E4 and I never had issues with playing music from Spotify on this either. 

 

Is anyone else having the same issue?  Does anyone know why I would be having this issue just with Spotify and are there any solutions? 

 

Many thanks in advance

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5 REPLIES 5
CarlH
Moderator
Moderator
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Hi @Christian_02. If you go to Settings > Device Care > Battery. Check if Spotify is listed here and if you tap on it and see if 'Put app to sleep' is active. Let me know how you get on. 

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Christian_02
Student
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@CarlH wrote:

Hi @Christian_02. If you go to Settings > Device Care > Battery. Check if Spotify is listed here and if you tap on it and see if 'Put app to sleep' is active. Let me know how you get on. 



@CarlH Hi, thanks for your response. I've followed your instructions and checked this setting. Currently it is deactivated. Should I turn it on so it is activated? 

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AndrewL
Moderator
Moderator
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@Christian_02: Leave the 'Put App To Sleep' option deactivated for now. If you go to Settings > Apps > Spotify > Battery > Allow Background Activity > On, does this resolve your query?
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Christian_02
Student
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Hi, I've followed the instructions and turned the 'allow background data' setting on and it still hasn't had any effect unfortunately. Many thanks for your responce though. Is there anything else I could try?

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mastermind456
Explorer
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🤔 My A40 does not suffer from this issue... Maybe check your Spotify settings?
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