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Samsung A70

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Hellow everyone. I have recently purchased samsung A70 . before update i had a usb connect and disconnect issue. After update its normal again. The problem im facing now is when i press the loud speaker on screen brings the green color indicating its on loudspeaker then i press again to activate ear speaker the green indicator goes off but voice is still loud. Plus when i listen to music the speaker heats so much.

Is there anything i can do to fix this?

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