Samsung A7 rear wide camera not working

[AlwynL321]

Good Day 

I have a  2018 Samsung A7 the rear wide camera shows out of focus. This happened just after i updated my phone to Android9. I've tried everything wiping cache resetting camera even test the setting by dialing *#0*# and it's only the rear wide camera that's faulty and showing blurry the other two cameras are working fine. Please me with resolving this issue 

[strawberry cake]

Hello

Please try below:

1. delete camera app data, Settings > Apps > Camera > Storage > Clear data

2. restart phone, if persists,

3. backup your files: 

https://www.samsung.com/uk/getting-started/smart-switch/

or

https://findmymobile.samsung.com/

4. clear phone cache: turn off phone > hold volume up and the power keys at the same time for 10 secs> release hold when you see a logo > volume down to select "clear cache partition" > press power key to confirm > select reboot system now; if persists 

5. do the factory data reset: remove your Google and Samsung Account then proceed with reset // Settings > Gen. Mgmt > Reset Factory data reset

Thanks ☺

[Members_fvSqqdi]

It didn't work still rear wide camera not qorking

[strawberry cake]

@Members_fvSqqdi @AlwynL321 

if done with backup and reset

contact the support to arrange an inspection and repair of phone please - link 

😉