Support

Open search

Headphone jack not working

First Poster

I have a Samsung Galaxy A6+ and I have an issue with my headphone jack. When I plug in any headphones the sound is only coming from the left headphone and the microphone is not working on the headphones.

3 REPLIES 3
Superuser I
Superuser I

Using a torch can you check inside the Jack to see if any debris is inside @Cincitis 

 

Also as a process of elimination can you try your headphones in another phone and another set in your phone.

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

There is a lot of dust in the headphone jack but I cant clean it out. 

Yes I tried the headphones with other phones and on all of them the headphonss work normaly.

Superuser I
Superuser I

Ok then it could be the debris inside the headphone Jack port.

 

I wouldn't recommend to go digging about in there as you could cause further damage and issues.

 

Don't use pressurised air as blasting it could sent dust further up into the phone and under the display.

 

Can you get to a Samsung Experience Store or Samsung service Centre for assistance   @Cincitis 

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Top Liked Authors