Galaxy A70 fingerprint scanner issue

[Khen]

Been using it for more than a week now and I keep having this unlocking problem for like three to five times a day. Screen won't respond regardless of how hard you press your finger on the on-screen scanner area. Will have to press the power button instead to unlock using face recognition. Anyone having the same?

[Bry040]

Are you sure you got the correct update? Did if force delete your fingerprints as part of the update?

[nunofduarte]

Are there any other updates?
If I try to update now it says that it is up to date (A705FNXXU3ASI2).
When it installed the update the fingerprints were deleted and I scanned new ones.

[Bry040]

Yep, that's the same version as mine. Post update mine is 'amazingly good' to be honest, I have found myself using the fingerprint instead of the face often, as it's that quick/reliable. 

Not sure if it's any use, I have 'Touch Sensitivity' OFF in settings (Display section) and I have no screen protector fitted.

[nunofduarte]

I have a screen protector and the touch sensitivity was on. Turned it off now. Let's see if it improves...

[Bry040]

as a benchmark, I just unlocked it 10 times in a row with my thumbprint to check success rate.. 10/10! There is NO WAY that would have worked before the update (more like 2/10! on a luck day!).

[nunofduarte]

2/10 is where I've been...

[A70uselessfinge]

Same problem with the finger print scanner. The one on the back of my old pixel 2 was flawless. This one works half the time but that's not much use. Very rubbish tech "advance" having it on the screen.

[Steve_J]

If the update didn't delete the old finger prints, then I would say you don't have the latest software release.

[Bry040]

Worth doing the *#0*# and checking the sensor?

[A70uselessfinge]

What does that string of characters mean?  It works sometimes. Just very unreliable.