01-06-2019 02:44 PM
Been using it for more than a week now and I keep having this unlocking problem for like three to five times a day. Screen won't respond regardless of how hard you press your finger on the on-screen scanner area. Will have to press the power button instead to unlock using face recognition. Anyone having the same?
01-06-2019 10:23 PM
06-06-2019 12:21 PM
Yes, I have the same problem.
Fingerprint unlock rarely works - instead I am relying on Face.
Have registered my thumb several times to give it more chance.
In fact, fingerprint auth in apps seems to work OK - the main problem is the lock screen.
Any updates on this issue?
07-06-2019 05:50 AM
Same problem here. It rarely works. Come on Samsung don't disappoint and fix this problem as soon as possible! Btw can I return it to the retailer even though its bought on a contract (O2 UK)?
07-06-2019 12:24 PM
Hi RichAC, I'm glad to tell you that since I updated my A70 yesterday with May 01, 2019 patch, I didn't experience this problem. I hope it won't surface again (fingers crossed).
In addition, my problem with the brightness that suddenly adjust to max sometimes when I unlock my phone even if it wasn't set to auto was fixed. Another issue is the inaccurate letters when tying faster than normal was also gone.
07-06-2019 12:32 PM
07-06-2019 04:46 PM
Hi Khen.
Thanks for the tip, but I already applied this update a few days ago - and the behaviour is still bad (sometimes it works OK). After applying the update did you do anything like clear caches etc. ?
08-06-2019 09:07 AM
Hi Rich! Im sorry but I have to take it back. Unfortunately, problem still occurs when I keep it in my pocket for just a few minutes and pull it out to check. Its very annoying. I just noticed after unlocking it thru face recognition, it says scanner may be dirty somthing like that. Im guessing there's a problem with the communication between the scanner and the proximity sensor. Any thoughts?
08-06-2019 12:35 PM
No idea! Hopefully the devs know its an issue and are working on - perhaps they monitor the forums to pick up issues.
I tried deleting all my fingerprints, rebooting to recovery, and resetting cache. Not sure its helped.
08-06-2019 01:15 PM
Hi Khen. I updated it with the latest patch a few days ago but it didn't improve at all. It's getting quite annoying now. 😏