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Fingerprint scanner stopped working after update

(Topic created on: 07-07-2019 12:13 PM)
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Mariajo7
First Poster
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The finger print reader was working perfect fine until it updated automatically last night. After that it just doesn't work at all. When I try to check for the finger print previously saved it say: no matches. And when I try to register a new one I get a message (last pic) saying to make sure that the finger covers the sensor, which I have done just like the previous one and now it just doesn't work. The percentage never goes higher than 0. Anybody else is having the same issue? Screenshot_20190707-085051_Software update.jpg

 

Screenshot_20190707-085437_Settings.jpg

 

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SjorsK
Maestro
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This might sound stupid, but did you try to reboot the phone after all apps where optimalised? This usually helps with weird issues after updates.
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