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A70 screen will not dim/USB connection.

(Topic created on: 05-11-2019 12:50 PM)
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AndrewTanner
Journeyman
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Hey,

 

I've noticed a problem with my A70 regarding trying to dim the screen when locking manually or expecting it to lock after screen timeout.

 

Basically, my phone won't sleep, at least not whilst charging. I spent a good while playing around with settings on my phone, such as timeout and lock screen settings. I also powered off the device but no luck.

 

After trying to figure out the problem further I discovered that the notification tray is being constantly updated every few seconds swapping between "Android system USB connector connected" and "Android system USB connector disconnected". So presumably this is what is keeping the phone awake as it thinks it is being constantly connected and disconnected from source USB source. I cleaned out the USB port but it was pretty clean to begin with. I'm not getting any notifications regarding any moisture detection.

 

The A70 charges just fine (though sometimes there is a slight delay to it recognising being plugged in) and it seems that the USB tethering interface is working well as I can use the remote debugging feature in Google Chrome (for web development purposes) just fine. As far as I can tell, there are no actual issues with the USB port - it functions as I would expect.

 

The A70 was last updated on the 14th August to "Security Patch level: 1 July 2019" and looking over the log of updates I see that "The charger/USB port's moisture detection algorithm has been improved" - so someone somewhere has been looking at this feature and I doubt it coincidence that my device has just developed a fault, given that I've not had it anywhere near moisture or excessive dirt.. and the port still actually works!

 

I've also tried Safe Mode but the issue persists. Also, if I power the device off, then plug it into the wall, power it on, the notification issue stops... until I unplug it/switch off the wall socket - then it comes back again.

 

Anyone else having similar problems?

556 REPLIES 556
Hardyb31
Pioneer
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Update: It started back acting up last night I think there's no fix on our end I tried everything in the book. I'm guessing it's a glitch Samsung has too fix 😭

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Hardyb31
Pioneer
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Fyi: If u have good 👀 just dim the screen when phone not in use too save power and screen from heating up until the glitch goes away.
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Mikeyguitar
Student
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When will the glitch go away ? 

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Hardyb31
Pioneer
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I say 2 day's mines went away, like a dummy I listened too some posts and did a factory reset don't do that it's still going to act up. Mines started the issue again yesterday so I'm just waiting again for it to go away.

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Hailey123
Pioneer
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if happens again for me i will throw it away 😡

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Hardyb31
Pioneer
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😁 I feel the same way my phone only 3 months old

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Hardyb31
Pioneer
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Do your screen turn of while charging?

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Mikeyguitar
Student
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Yes it does
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Hardyb31
Pioneer
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Same here it's a glitch in the software I'm call Samsung in a min and fuss and cuss 🙄

Mikeyguitar
Student
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Great. Thanks. Think it started when i used a wire other than the one that came with the phone.
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