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A70 screen will not dim/USB connection.

(Topic created on: 26-10-2019 06:27 PM)
1691 Views
AndrewTanner
Journeyman
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Hey,

 

I've noticed a problem with my A70 regarding trying to dim the screen when locking manually or expecting it to lock after screen timeout.

 

Basically, my phone won't sleep, at least not whilst charging. I spent a good while playing around with settings on my phone, such as timeout and lock screen settings. I also powered off the device but no luck.

 

After trying to figure out the problem further I discovered that the notification tray is being constantly updated every few seconds swapping between "Android system USB connector connected" and "Android system USB connector disconnected". So presumably this is what is keeping the phone awake as it thinks it is being constantly connected and disconnected from source USB source. I cleaned out the USB port but it was pretty clean to begin with. I'm not getting any notifications regarding any moisture detection.

 

The A70 charges just fine (though sometimes there is a slight delay to it recognising being plugged in) and it seems that the USB tethering interface is working well as I can use the remote debugging feature in Google Chrome (for web development purposes) just fine. As far as I can tell, there are no actual issues with the USB port - it functions as I would expect.

 

The A70 was last updated on the 14th August to "Security Patch level: 1 July 2019" and looking over the log of updates I see that "The charger/USB port's moisture detection algorithm has been improved" - so someone somewhere has been looking at this feature and I doubt it coincidence that my device has just developed a fault, given that I've not had it anywhere near moisture or excessive dirt.. and the port still actually works!

 

I've also tried Safe Mode but the issue persists. Also, if I power the device off, then plug it into the wall, power it on, the notification issue stops... until I unplug it/switch off the wall socket - then it comes back again.

 

Anyone else having similar problems?

556 REPLIES 556
sll
First Poster
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I've been in contact with citizen advice so maybe if more people contact them they will help us all get it sorted

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Hailey123
Pioneer
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I have already contact the main Samsung agent but no reply 

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aligunes
Apprentice
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Guys looks like the only solution is sending your phone to Care Center because it is a HARDWARE problem. Not a Software.

I have the same issue and I wrote about it here, you should read the update.

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Hailey123
Pioneer
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It is not a hardware issue i had mine to the local Samsung agent .when i was there waiting to be served..1 person was there for the same A70 reason...and then another person came in with the same A70 issue...can't believe all the same and is a hardware problem 

Hailey123
Pioneer
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Btw they said that is a hardware issue but i from the first minute has happened to me i was 95% sure that is a software issue..

I left my phone there 2 days later called me that my phone is ready.. i go for picking my phone and find 2 different persons with the same A70 issue 1 of them bought the phone 10 days 

I ask what they have done to my phone they said that have changed usb connector charge me 110€ i owned my phone for 2 months they said that is not covered with guarantee usb port 

Milot
Explorer
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Did the problem dissappeared after they changed the usb connector ?

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Hailey123
Pioneer
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Just 1 day later i wake up in the night and find my phone light up and boom same issue again i went back to the shop and take my back my phone...will let you know how this comedy movies will end up lads🤨

Hailey123
Pioneer
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Yes it does but i pick up my phone Thursday at 15.30 and i wake up in the night so it doesn't last 24hurs 

Hailey123
Pioneer
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Like i told you to much clients with the same A70 problem something is not good 

Keeara
Explorer
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Update:

The phone still works, seems fixed