Support

Open search

A70 main camera focus issue

First Poster

Hi guys,

 

I just bought a Galaxy A70 and I have a problem with the main camera.

 

When taking photos outdoors, these are out of focus. Even if I touch a point on the screen, I can see the image focusing on the subject for a split second and then getting out of focus. I tried different ratios (16:9, full, 3:4(H), 3:4), scene optimiser on and off and still I only get blurry images (which is quite annoying, since I was expecting an upgrade from the J7 Prime I was using).

 

I don't think there is something wrong with the camera itself, as it seems to focus properly if I choose to zoom in (even at just 1.2x). Wide camera also works properly.

 

Anybody else has this issue?

 

Cheers.

7 REPLIES 7
CarloL Moderator
Moderator

Hey @CalinP! Make sure that the lenses on the Camera are cleaned. Now, make sure that the phone's software is up to date by heading to: Settings > Software Update > Download Updates Manually. Then go to: Galaxy Apps > 3 dots (top right) > My apps > Update. If this doesn’t help, could you run a Hardware Test on the A70? Go to: Samsung Members app > Press Get help > Press Interactive checks > Camera. Is the Camera still blurry or it fails?

First Poster

Hi CarloL and thanks for replying to my question.

 

I went through all the steps and the photos are still blurry. 

 

As a side note - not sure how the interactive checks work, but for the camera it just asked me to take a photo and then I had to decide for myself whether the photo looked good or not (w/o being able to zoom in or anything else). It didn't really feel the app was doing any checking or HW testing of its own...

Highlighted
CarloL Moderator
Moderator

Thanks for trying that! The Interactive check enables only the main camera system without any feature added so that the camera can act in its purest form. If the photos are still blurry, then you would need to visit your closest Samsung Support Centre to have a Samsung enginner to look at the phone for you. 

Explorer
Attach some sample images... I'd like to see how blurry they are.
First Poster

Images attached, details in captions.

 

Didn't have the chance to visit a Samsung Centre yet, plan to do that soon.


20191108_103942.jpgMain camera, no zoom, touched to focus on the building in the foreground

 

20191108_104017.jpgMain camera, zoomed in, auto focus

 

20191108_104039.jpgWide angle camera, auto-focus

 

Explorer
The first image is the only one that looks troubling to me. When you tap the screen while using the regular camera, does a ring appear?
First Poster

Yes, it does.

 

And the image focuses properly for a split second and then it gets blurryScreenshot_20191128-084515_Camera.jpgThis is how it looks when I tap the screen.

 

Top Liked Authors