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A6 not charging & told not covered by warrenty

First Poster

My sons A6 stopped charging last week. Took to Samsung shop today only to be told that the port is corroded and this is not covered by the warrenty. Repair will cost £151, which seems excessive for a phone which was £230 new. Its now 13 months old.  Bit disappointed. They should be more substantial than this. I know my son hasn't dropped it in water,  and a little occasional spot of water shouldn't corrode it!

Very dissapointed to say the least Samsung.

3 REPLIES 3
Superuser I
Superuser I

Hi @Auburntint , if you take a look on Youtube, you probably can change the charging port by yourself, just wrote something like this galaxy a6 how to change the charging port in the search bar of Youtube to find How to proceed ..

I found some videos but i don't listen and check the procedure, here is some links :

-  this one for sure, you only have to desolder and resold the port at 2 places with a soldering iron .. 

https://youtu.be/SMNaNiGfbR8

 

https://youtu.be/8Jb8F1AO04k

I hope you understand my english...

Also you probably can buy this part at https://www.samsungparts.com/Default.aspx

 

I already ask them for the piece number BUT they ask for the name of your phone it is a galaxy A6 ???? or  SM-T ????

I will need those information when they will cal me... NOW you have their email, you can wrote to them for more informations, please let me know if you can have this part..you can also find this part at a Samsung's service Center near of you..  Click on the following link to find the nearest Center for YOU

 

https://www.samsung.com/uk/support/repair/mobile-device/support-centre-repair/

 

20191125_222451.jpgI earase my personnal information...

 

 

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First Poster

Thanks for your help, I have found a local shop who say they can fix for £29, which to be honest for the time I would spend trying to do it and not be confident about it, is well worth it.

 

If Samsung had quoted a reasonable price, say up to £50 or £60 I probably would have got them to fix it.

 

Like I said originally it's a poor design when a little moisture corrodes it. I know it hasn't been abused or dropped in water. 

Superuser I
Superuser I

Happy for you than you resolve it, .

I receive a answer from Samsungsparts if never ...

 

 

Samsung mobile parts can only be obtained through Authorized Samsung Service Centers.

Please contact technical support at 1-855-726-8721 for a list of Authorized Samsung Service Centers in your local area.

Thank you

E-Commerce Team
J&J International Inc
Samsungparts.com
1-800-627-4368

 

Si j'ai pu vous aider un peu , cliquez sur le POUCE, Si j'ai résolu votre problème cliquez sur « Accepter comme solution » pour aider ceux qui se posent la même question. Merci
I f it help you a bit, click on the THUMB, If I solved your problem click on « Accept as a solution to help those who ask the same question. Thank you
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