A51 Bluetooth issues

[YousefOmar]

Hello,

I've always enjoyed my Samsung smart phones, but not my new A51. I have a serious problem with bluetooth. Bluetooth connection keeps disconnecting and/or stuttering. I have a feeling its software is buggy. Has anyone faced this issue and if yes, do you know of a solution? I have updated the software to the latest version.

** Further updates (4-Feb-2020): today while playing an audio book on my bluetooth headset (Samsugn Level U), voice disappeared and I could only hear noise; I had to restart the phone to resolve the issue (back to Windows 98 theme); I hope Samsung can resolve this asap. It is a serious issue.

** Update (10-Feb-2020): i have just installed the update A515FXXU2ATA8/A515FOJM2ATB1/A515FXXU2ATA8 size: 351.39 MB (dated: Feb 1, 2020). will start testing and provide updates in a few days. 

** Update (14-Feb-2020): after a few days of testing, I can confirm the Bluetooth issues no longer exist. I have been playing Bluetooth audio and no disconnections or stuttering occurs. 

Thanks,

Yosuef

[carlovillani]

Anche il mio a51 in Italia ha gli stessi problemi con il bluetooth, anzi balbetta anche senza Wifi acceso. Posso togliere l'aggiornamento in qualche modo? Ho fatto il ripristino ai dati di fabbrica, ma il problema sussiste. La SAMSUNG sta perdendo un cliente affezionato,  visto che anche a50 riscontrava un problema con le impronte digitali. 

[beta1b]

Sorry. Do not know how to official revert back.

[Nourma66]

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@YousefOmar wrote:

Hello,

I've always enjoyed my Samsung smart phones, but not my new A51. I have a serious problem with bluetooth. Bluetooth connection keeps disconnecting and/or stuttering. I have a feeling its software is buggy. Has anyone faced this issue and if yes, do you know of a solution? I have updated the software to the latest version.

** Further updates (4-Feb-2020): today while playing an audio book on my bluetooth headset (Samsugn Level U), voice disappeared and I could only hear noise; I had to restart the phone to resolve the issue (back to Windows 98 theme); I hope Samsung can resolve this asap. It is a serious issue.

Thanks,

Yosuef

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I HAVE THE SAME PROBLEM WITH BLUETOOTH CONECTION.. WORSE PROBLEM.. 😩

[Nourma66]

I HAVE THE SAME PROBLEM WITH BLUETOOTH CONNECTION.. Its really worse n annoying..

[carlovillani]

Se non si può fare il downgrade del firmware allora fateci fare l'upgrade, visto che in diversi stati ci sono firware diversi.

Io ho rischiato un incidente per colpa del bluetooth non funzionnte in auto!!!!

[beta1b]

Refund cancled. Everythin is OK with the phone and I get my phone back as is.

I do not know what to say! I lost words!

[Sonk]

When they wont adress this within 2 weeks i'll ask my Lawyer. Could have gotten a working, chineese phone for this price...

[carlovillani]

Ma questo aggiornamento che ha risolto il problema bluetooth in quale nazione l'hai ricevuto? Cosa dobbiamo sperare in Europa?

[Justin_ZA]

I have the exact same issue while playing Bluetooth audio to any device and from any App on my A51 the audio keeps pausing en then playing, super annoying. Please fix this as it is unacceptable.

[SammieStarks]

lol this actually works

thats sad