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A50 Fingerprint not working

SOLVED
Apprentice

Is there a resolution for this problem . It has got worse since the last upgrade.. had this phone since December and it has always been problematic.  It is hardly working st all now. 

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Superuser I
Superuser I

Try removing your fingerprints and re set them back up.

 

Set them up as you naturally hold the phone and press your fingertips on each corner of the set up sensor and a few directly on the sensor. This helps when unlocking if you don't press exactly plum square on the sensor.

 

Set 2 same fingerprints to greatly improve how the phone accepts your scan.

 

I have dry skin which hinders the sensor so using lotion and pre misting my finger via my tongue helps. Not the best scenario I admit !

 

Also some screen protectors can hinder the scanner too @Gillian2 

 

 

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.0 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

View solution in original post

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Apprentice
Licking my finger does work and set up 2 fingerprints.. thanks very much

View solution in original post

6 REPLIES 6
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@Gillian2 wrote:

Is there a resolution for this problem . It has got worse since the last upgrade.. had this phone since December and it has always been problematic.  It is hardly working st all now. 


Some users reported that moistening the fingertips when adding the fingerprint helps. Some mods asked some users to bring their phones to Samsung to get a new sensor.

Highlighted
Superuser I
Superuser I

Try removing your fingerprints and re set them back up.

 

Set them up as you naturally hold the phone and press your fingertips on each corner of the set up sensor and a few directly on the sensor. This helps when unlocking if you don't press exactly plum square on the sensor.

 

Set 2 same fingerprints to greatly improve how the phone accepts your scan.

 

I have dry skin which hinders the sensor so using lotion and pre misting my finger via my tongue helps. Not the best scenario I admit !

 

Also some screen protectors can hinder the scanner too @Gillian2 

 

 

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.0 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

View solution in original post

Highlighted

There's a known problem :

https://news.samsung.com/global/statement-on-fingerprint-recognition-issue

I suspect they've implemented a stricter checking in the update to avoid or workaround these issue. Now it maybe that some sensors, which are not that good, because there's always a certain distribution with respect to quality, have more problems than others. So if it just doesn't work with your smartphone, bring it to Samsung and let them swap the sensor. There are cases where they did this.

Highlighted
Apprentice
Many thanks..it is Getting worse , I have tried without the screen protector and I have added and removed prints many times. Aldo saved three of my own prints. I think I will send it back.
Highlighted
Apprentice
Licking my finger does work and set up 2 fingerprints.. thanks very much

View solution in original post

Highlighted
Superuser I
Superuser I

@Gillian2 wrote:
Licking my finger does work and set up 2 fingerprints.. thanks very much

You're very welcome @Gillian2 

 

You possibly suffer from dry skin like me then.

 

I'm glad my suggestion to wet your finger helped.

 

 

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.0 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

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