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A5 (2017) apps crashing

Apprentice

Hi,

 

Since today, several apps on my A5 (2017) crashing. Instagram, Samsung Email, Gmail, my podcast app and some more. If you open the app, you get the message: "app-name" is stopped. And you can choose: Close app or Send Feedback. I have already send feedback for several apps, but I thought, maybe somebody here has a solution. I have already cleared caches, deleted and reinstalled app (if possible). Cleaned the phone and restarted it.

Yesterday I have turned on fingerprint for lock the display, but thereafter the phone was working fine. I have turned that off again, because I thought maybe that's causing the problems today.

 

Before I reset the phone, does anybody has an idea how to solve this problem?

Thanks in advance.

 

Karen

2 REPLIES 2
Superuser I
Superuser I

If this was my phone I'd put the phone in Safe Mode which disables any downloaded apps and leaves the stock ones working.

 

If your stock apps then worked then one or more of your downloaded apps are clashing.

 

Come out of Safe Mode and start deleting the most recent ones first until it stops. It's a trial and error process.

 

If it continues in Safe Mode then I'd suggest to seek support from a Samsung Experience Store or a Samsung Service Centre @KaFa 

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Apprentice

Hi @BandOfBrothers,

 

Thanks for you suggestion. Yesterday I transferred (via USB) my gallery photos to my PC and after that, everything worked fine again. No app crashes, nothing. Maybe there was a hick-up due to the memory of the photos, although it weren't that much. Anyway, the problem solved itself. I'll keep your solution in mind when it happens again. Thanks!


VBR,

Karen

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