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Samsung Service: Smart Switch

Community Manager

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With all this talk of sparkling 5G and delectable foldables, we'd understand if you've been eyeing up your upgrade and trade-in options recently. We also appreciate that the changeover can feel a little intimidating if your current device is spilling over with photos, apps and other personal data, or if it's your first time moving from an alternative operating system like iOS. 

 

There's no need to stress though, because Smart Switch can help you transfer your photos, videos, music, contacts, alarms, messages* and even call history. There are also a few ways to use it, so whether you're a Wi-Fi champion or USB purist, you can choose the method that suits you best:

 

  • Transfer over Wi-Fi
  • Transfer using a USB cable
  • Transfer with PC or Mac
  • Transfer from external storage

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Got the itch to switch? Choose how you want to transfer and then download Smart Switch for AndroidWindows or Mac OS.

 

*Some types of content, like secure or encrypted data (including WhatsApp chats), will not transfer via Smart Switch. If you want to keep your WhatsApp chats, you can back them up and restore them using Google Drive.

 

Transfer over Wi-Fi

 

Make sure your devices are next to each together, connected to reliable Wi-Fi and have Smart Switch installed. You'll need at least 500MB of free space on each. 

 

Android to Android

  1. Open Smart Switch on your new phone and tap Receive dataSmart_Switch_WiFi.gif
    • Select Galaxy/Android as your old device
    • Choose Wireless as your connection method
  2. Open Smart Switch on your old phone and tap Send data
    • Choose Wireless as your connection method 
    • When the devices have found each other, tap Allow to connect
  3. Smart Switch will now search for transferable content
    • Select which items you want to bring across to your new device
  4. Tap Transfer and wait for the process to complete

iOS to Android

  1. Turn off two-step verification on your Apple ID before starting
  2. Open Smart Switch on your new device and tap Start
    • Select Wireless, then Receive, followed by iOS
  3. Enter your iCloud username and password and then tap Sign-in
    • Deselect any information you don't want to copy and select Import
    • When you've imported the basics, you'll be prompted to select the media you'd like to download
  4. Tap Close app and disable iMessage on your iOS device

 

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Transfer using a USB cable

 

If you'd rather go old-school with a wired connection, first check that your devices have Smart Switch installed and that they support an MTP option for USB to allow content to be transferred.  

 

Android to Android

  1. Connect both phones using a USB-C connector. Smart_Switch_USB.gif
  2. Open Smart Switch on your new device and tap Receive data
    • Choose Galaxy/Android as your old device
    • Select Cable as your connection method 
  3. Launch Smart Switch on your old phone and tap Send data if asked
    • Again, select Cable and Galaxy/Android if prompted
    • Smart Switch will now search for transferable content
  4. Select which items you want to copy and tap Transfer

iOS to Android

  1. Turn off the two-step verification on your Apple ID
  2. Open Smart Switch on your new device and tap Start
  3. Connect your Galaxy to your iPhone using a USB-C connector and your Lightning cable
  4. Tap Next on your new phone and follow the directions. It will ask you to select content to transfer.
  5. Tap Transfer when ready

 

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Transfer with PC or Mac

 

Using Smart Switch for PC or Mac is a great way to create back-ups of your smartphone data, which can be transferred to new devices at any time. First of all, download the Smart Switch software for Windows PC or Mac

 

Create a back-up to PC or Mac

  1. Open Smart Switch on your PC orSmart_Switch_PC.gif Mac 
  2. Connect your phone to your computer using a USB cable
  3. On your device, tap Allow
  4. Select Backup. If you'd like to specify the content you'd like to back up, select More, then Preferences, followed by Backup items 
  5. Tap OK to finish

Transfer a back-up from your PC or Mac to a new phone

  1. Open Smart Switch on your PC or Mac
  2. Connect your phone to your computer using a USB cable
  3. On your device, tap Allow
  4. Select Restore and then Restore now to use the most recent back-up, or Select your backup data for more options
  5. Tap OK to finish

 

Note: If your PC or Mac doesn't recognise your device, select More in the top-right of the screen and then Reinstall device driver.

 

 

Transfer from external storage

 

You can also make back-ups to external storage like an SD card and then transfer the data to your new device. Here's what you need to do:

 

Create a back-up to external storage

  1. Connect your old device to your external storage using a USB cable or insert an SD cardSmart_Switch_External_Storage.gif
  2. Open Smart Switch
  3. Select the Storage symbol in the top-right corner Smart_Switch_SD.jpg
  4. Select Backup and then specify the content you'd like to back up 
  5. Tap Backup to finish

Transfer a back-up from external storage to a new phone

  1. Use a USB cable to connect your new device to the external storage where you made the back-up. If you used an SD card, make sure it's inserted
  2. Open Smart Switch 
  3. Select the Storage symbol in the top right-hand corner Smart_Switch_SD.jpg
  4. Select Restore and then specify the content you'd like to restore
  5. Tap Restore to finish

 

Things to note

 

Smart_Switch_Samsung.jpgApps that require a username and password may store data on their own servers. Back up your data and note your log-in details before logging into these apps on your new phone.

 

If transferring from alternative operating systems, you'll need to download apps that weren't originally downloaded on the Google Play Store. If Smart Switch can't find Android alternatives, the content won't be transferred.

 

 

Technical requirements

Smart Switch for Android

A Samsung device with Android OS version 4.3 or later

Smart Switch for Windows

OS: Windows 7 or later

Required software:

Microsoft Media Feature Pack

 

You can download it from the following links:

 

For Windows 7 | 8

 

For Windows 10

CPU: Pentium 4, 2.4GHz or higher

RAM: 512GB or higher

Smart Switch for Mac

OS: Mac OS X 10.5 or later

MAC supported model 

Hardware: Models released after 2013* 

CPU: 1.8GHz or higher

RAM: 512GB or higher

Driver installation space: 100MB or higher 


Head over to Support for more info about transferring data from iOS to Android,  moving from your old Android device to your new one or using your PC or Mac to back up your smartphone.


Happy switching!

The Community Team 


Discover more:

Download Smart Switch for Android, Windows or Mac

Support Splash: Backing up your data

Community Lifestyle: Samsung Unpacked 2020

Samsung Support: What is Smart Switch and how do I use it?

Samsung Support: How do I transfer my data from my iOS device to my new Samsung Galaxy?

Learn more about Smart Switch

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