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Samsung gear 360 (2017) broken lens - no reparation

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I've recently bought the gear 360 (2017), and unfortunatelly broke the lens on the first time it was used (the camera works well, only the lens is broken).


I asked for 2 reparation budgets on 2 official repairers in Portugal. The first told me it can't be fixed and the second gave a 242€ budget (it costs 249€ new), and basically in the description says it would be a new camera.


Is it true that this model doesn't have reparation for the broken lens? Can't the lens just be replaced?




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