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Gear 360 (2107) Action Director Activation

First Poster

No, isnt 

Mine is a 2016 and was bought in Chile.

Regards

AntS Moderator
Moderator

@undreams: Are you still in Chile? And have you been in touch with the Support teams there about this?


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New Member

Hi, I am also experiencing the same software issue. The serial number of the Gear 360 2017 is only 11 characters long, whilst the required key is 30 characters long. I bought mine whilst abroad at UniEuro In Italy. I am from South Africa. Please Assist!

AntS Moderator
Moderator

Hi @DewaltDenro.

 

Unsure if you've already done this, but it might be worth a try of downloading the latest ActionDirector from the Downloads on the Italian Support page for the Gear 360 2017 here.


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First Poster

I got my Gear 360 camera with my new Note 8  on Sept 28. I used this link to download the cyberlink action Director and the software installed with out an activation  code and with connecting the camera during installation. The program opened, I have not actually used it yet.

 

 

 

http://www.samsung.com/us/support/answer/ANS00066650/

First Poster
this link worked for my 2017 gear 360 that I got with my Note 8
Apprentice

Same issue here.
It is ridiculous that a company like Samsung can't sort this out.

New Member

I was having the same problem, until I used this link. Now I can connect the camera to the computer or enter a shorter serial number. 

 

The problem is that get an error message after the process starts, saying: 

Gear 360 ActionDirector was not activated. Please send your purchase information to CyberLink so that our support team can help you resilve this issue. 

 

There is no link as to how I'm supposed to contact anyone, nor can I find one on Cyberlink's site.

AntS Moderator
Moderator

Hi @Liz1. :robothappy:

 

Which country are you based in? 


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Apprentice

I am in Italy but I have now downloaded the correct AD2 and it is installed and working.
Thanks

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