07-01-2020 12:12 PM
My Samsung Colour Laser CLP-680DW printer has started to smear magenta (pink) marks on the right-hand side of a printed page if I print in colour. If I print in black only there is no smearing. The smear markers have a regular spacing of about 8 cm. I have examined the magenta cartridge which does not appear to have any build up of toner. Any advice would be appreciated.
13-01-2020 04:42 PM
Hey @KC89! I would best recommend getting in touch with technical support on this. Samsung Printers Support is now being managed by HP. The number to call to reach an HP agent is: +353 (0)14118932. You may also try the HP Support Web at: www.hp.com/support/samsung .