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C34F791 Curved LED monitor audio issues

First Poster

On the C34F791 monitor, connected to a Surface Pro 3/4 (via mini DP) via DP on the monitor, or via HDMI on the monitor - audio is often "lost" even though enabled as the default audio device in Windows.  It seems to happen only after the laptop is left sitting on for awhile.

 

A power cycle of the monitor is the only thing that brings the audio back.

 

Very annoying :-(

3 REPLIES 3
ChrisM Moderator
Moderator

Hi @SpaceLego 

 

Did you manage to find a resolution for this issue or is it still happening?

First Poster

Still an issue - I have to power cycle it all the time.  Tried with another Surface Pro 3 and 4, still happens.  Tried a new miniDP to HDMI cable and miniDP to DP cable, still happens.

 

:-(

ChrisM Moderator
Moderator

It sounds as though an engineer would need to take a look, @SpaceLego. You can find your nearest Service Centre here.

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