Wireless speakers - App does not see media server

[Phill]

I have several Samsung wireless speakers. 2 x R1 and 2 xR5.

They work well my issues is the app rarely sees my media server so I am unable to play any music on them.

I can stream from the internet or play any music that is on my phone without issue.

It did used to see my media server all the time and other devices including my Samsung TV see the media server but the app virtually never sees it any more. It does very occasionaly turn up in the app and work but 99% of the time it does not display as an avaialble source.

I am using an Samsung S8 phone but my girlfriend has the same issue on her S6 phone so I am guessing it is an app issue.

Any body any ideas?

[AntS]

Hi @Phill.

Is this still happening for you?

If so, just to confirm, is this the Multiroom app you're using? Is everything up to date in terms of the firmware on all the devices and app version? 

[Phill]

Yes this is still happening.

I have the very latest app version.

I have raised a support ticket weeks ago but have not had any contact.

[AntS]

@Phill: Thanks for getting back to us on here. I've asked for some advice from our TV experts in this instance, and will keep you updated.

[David_G]

Any update on this? This is one of several issues I am seeing.

[Phill]

No reply.

Samsung have been totally useless on this.

I have been very disappointed with samsung recently, I have a lot of their products and the support I get is rubbish