26-10-2019 05:39 PM
Hi everyone,
I need some clarification, as to be honest the Samsung support staff are hopeless with knowing anything about their own products.
I was on chat with support enquiring about the eARC firmware update for this soundbar, he replies to me saying it doesn't have eARC?!
the whole reason I purchased it was because of this update, I have the LG C9 which is eARC!
if they don't provide this firmware update to allow it, then this soundbar is going back for a refund.
04-06-2020 07:41 AM
@denodan wrote:
I am getting atmos through my q90r tv on my Nvida Shield. And found q90r soundbar. Have both connected to ARC and getting Atmos through soundbar using Nivida Shield.
Yet when I thrn off the sheild and go source as tv got atmos through tv and soundbar.
XBox X needs to be plugged directly into soundbar bar to get atmos.
I don't know what TV you have and I am a PS4 user but here are some possible problems and solutions
04-06-2020 11:22 AM
04-06-2020 11:27 AM
07-06-2020 09:45 PM
Im having lip sync issues on my q80r setup, both tv and soundbar. This problem occuers when playing dolby digital. Changing to pcm, the issues dissapears. This is when im using a digital tvbox, and im wondering if there eventually would come an Earc update to the tv, would this fix the lip sync problem?
07-06-2020 10:16 PM
07-06-2020 10:57 PM
@denodan wrote:
Mine is I see set to digtial dolby plus and no lip sync issues on my Q90R tv and q90R soundbar. I keep reading how people are having this issue? I certianly an not and my sound is not set to pcm but is set to dolby digtal plus as running through soundbar watching netflix it auto changes sound to this setting and getting dolby atmos through soundbar and never had or have any lip sync issues? So cannot understand why people are having this issue? Have samsung updated the firmware in the q90r tv or something? Just not experiencing issues
Doesnt the q90r tv have earc?
07-06-2020 11:00 PM
07-06-2020 11:31 PM
08-06-2020 08:56 AM
@denodan, the issue is with external devices plugged directly to the TV. Native apps on the TV function correctly
08-06-2020 10:20 AM
my replacement q90r soundbar arrived. Now works perfectly with my 65cx. No more cutting out or lack of earc. As soon as i turn it on it says earc on the screen. Loving the soundbar so far