Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Syncing issues with TV and Soundbar

(Topic created on: 16-10-2019 06:53 PM)
4713 Views
Steve851
Journeyman
Options

Hi, I had a 4 year old Samsung TV with a J-Series soundbar. It worked flawlessly and paired automatically via Sound Connect. I recently upgraded to a Q67R 65 inch TV and immediately had issues pairing and operating the soundbar. I have today been out and purchased a new HW-R550 soundbar. I have connected it via an optical cable and I also have the option to pair it via Bluetooth. I can get it to switch on with the TV fine either when it is set to BT or DiN but the thing will not switch off when I turn the TV off. I have to scramble around looking for the Soundbar remote to switch it off. The TV just cost me £1,300 and the new soundbar a further £300 and they seem to have worse connectivity than my 4 year old setup. Is there something I'm missing or has Samsung screwed something up here?? Please help me it's incredibly frustrating. 

0 Likes
15 REPLIES 15
CarlH
Moderator
Moderator
Options

Hi @Steve851. Was your soundbar  previously connected to a ARC HDMI port on the TV? 

Steve851
Journeyman
Options

Hi, no it's always only been Bluetooth or Optical connection. My old sound bar didn't have HDMI pass through. 

0 Likes
RpBP2
Pathfinder
Options

Hi, I let you the Official manual of your bar, you can read in page 10 about connections and check all options of your bar while issue is investigate :thumbs-up-sign-emoji-modifier-fitzpatrick-type:

 

http://downloadcenter.samsung.com/content/UM/201905/20190503102020087/HW-R550_ZF_FullManual_00_ENG_F...

 

About auto power on and off I think will be with a HDMI connection to the bar as last person told you,  and I do not remember if set some option is necessary too or not, I don't remember mine :face-with-rolling-eyes:

 

 

0 Likes
Steve851
Journeyman
Options

I've just read on page 23 that the sound bar auto powers off after 20 mins of inactivity. Just bizarre it doesn't turn on and off with the TV. Like i said in my original post my old one did with my old TV perfectly no issues. 

RpBP2
Pathfinder
Options

Yes, I was checking info too before, our friend. Now I let you with specialist to try to found some advanced option or try something more. Each system is a different world.

 

Good luck and I will check this thread during the issue be present :thumbs-up-sign-emoji-modifier-fitzpatrick-type:

0 Likes
RpBP2
Pathfinder
Options

Sorry, you have a "little issue about info" and not a faulty as malfunctions, it is different, all work correctly, only your bar do not start with TV as old one with new TV.

 

I have mine in HDMI ARC connected and it does not start automatically (1'5 years old), I do not check if my system has the auto on option in anyplace, for that reason we give you the manual to read all possiblities, it seem very complete :thumbs-up-sign-emoji-modifier-fitzpatrick-type:

0 Likes
Steve851
Journeyman
Options

That doesn't make any sense in any language, my old sound bar and old tv paired perfectly. Switched on together and off together in perfect harmony, the new TV and new Sound bar switch on fine but when I switch the TV off the sound bar remains on. Make sense now? 

0 Likes
RpBP2
Pathfinder
Options

It makes sense that you want to give it, it is not my problem as I said other times,  I do not know what and how it acts inside your devices, I hope someone tells you and not me.

 

Bye:four-leaf-clover:

0 Likes
Steve851
Journeyman
Options

If you don't know what you're talking about then why even bother trying to help? Lol 

hope other people find this conversation as funny as I do 😂😂😂

 

 

0 Likes