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Soundbar Issue

First Poster

Hi there. I really hope some clever technical person can help me. I have just purchased my first soundbar, a Samsung hw-n300. It is working fine, apart from one issue. I am experiencing drop outs of sound for about a second or two whenever the media is interrupted. Some examples include

 

1. When I start a DVD or Blu Ray

2. When the DVD or Blu Ray goes on to the next chapter 

3. When I start a YouTube video 

4. When I pause the media I am watching and then restart it 

 

I have tried updating the firmware via USB, but nothing seems to happen when I insert the stick. The soundbar is connected via optical cable, and I have set the audio options to PCM. I am getting frustrated as I don't know if the problem is that my TV is slightly outdated, my soundbar is faulty, or I have some settings wrong. Please can anyone help? Thanks in advance.

4 REPLIES 4
CarlH Moderator
Moderator

Hi @Laura700. Which TV do you have? 

First Poster

Hi Carl, thanks for responding! I have the Samsung UE32EH5000.

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CarlH Moderator
Moderator

Thanks @Laura700. Is the software on your TV up to date? The latest version is 1028.0.

First Poster

It wasn't up to date, but it is now, and am still having the same issue :-(

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