Solved: Samsung soundbar volume automatically goes down to zero

Ek70 · ‎26-12-2019

Just bought a Samsung soundbar hw-q60r about a week ago and connected to. Samsung OLED tv. After a week whenjj b I turn on the soundbar volume starts at zero and increases when I push up but when I release it automatically goes down to zero. We tried the soundbar remote, tv remote all behave the same way.

Mortanon · ‎19-12-2021

Hey I just want to share my solution to this problem.

I had a similar problem: the volume of my HW Q950T automatically dropped to zero after switching on, which makes the soundbar unusable. First I did a hard reset of the soundbar (hold down "+" and "-" at the same time for 5 seconds) - no effect and the problem still persisted. Out of sheer desperation, I decided to reset all devices in my entertainment system that are directly or indirectly connected to the soundbar and use it to the factory settings:

Cable box - no effect
XBox - no effect
Apple TV 4K (2021) - voila, the soundbar problem has been fixed.

So, the culprit in my case was the Apple TV 4K and a factory reset of the soundbar and the Apple TV 4K fixed the problem with my soundbar.

Cheers

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CarloL · ‎14-01-2020

Hey @Ek70! Are you still experiencing this issue or you managed to sort it?

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britton · ‎16-02-2020

I am having this same issue on my sound bar, it is going back to zero automatically

Kyle · ‎03-08-2021

hi..my sound bar is doing the same exact thin did you figure out what the problem was

Kyle · ‎03-08-2021

Help

Svettens · ‎22-08-2021

was this resolved. I'm now also having the same issue. Thanks

Nachog35 · ‎28-08-2021

Same issue for me on q90r volume to zero after about 15 minutes displays Shop6 mode then Shop NG. Need to power off the power back on and select the input I was watching.

very frustrating looking for an answer

Tipene · ‎17-09-2021

Mine just started doing it too! Any solutions?

TessM · ‎17-09-2021

Hey all,

would you be able to share the model of the TV that you have this connected to and the method used to connect them (cable, Bluetooth...)?

For Samsung TVs, the model can be found at the back on a white sticker.

Nachog35 · ‎17-09-2021

I’m using a Samsung UN75NU8000 via hdmi/hdmi arc.
according to SmartThings app the software on the TV is T-KTM2AKUC1310.4

Samsung soundbar volume automatically goes down to zero

1 Solution