28-06-2019 04:34 PM
Hi, recently a problem started with my sound bar, the volume increase to the max automatic when turn on the soundbar, I tried use only Bluetooth and not AUX Cable, and still not fixed. What else can I do? Thanks
Solved! Go to Solution.
11-12-2019 03:05 PM
@terry711 wrote:can you please advise the fix for this issue
regards
terry
Hi, yes. I tried to update the firmware but got the same issue... and it wasn't issue of the remote control, because I took the sound bar down to my basement at home (far away from all remote controllers)
so I just opened the sound bar and disconnect the cable that connected to the 4 buttons in the right side of sound bar. So the issue was probably the buttons on sound bar. I can't recommend for you to do it, because it may be dangerous but it solved the issue.
28-06-2019 05:26 PM
29-06-2019 02:19 PM
Hi, thanks for help. I can't understand what's the name of the USB connection in this HW-450K, I don't have an ccompatible usb stick
11-12-2019 02:55 PM
can you please advise the fix for this issue
regards
terry
11-12-2019 03:05 PM
@terry711 wrote:can you please advise the fix for this issue
regards
terry
Hi, yes. I tried to update the firmware but got the same issue... and it wasn't issue of the remote control, because I took the sound bar down to my basement at home (far away from all remote controllers)
so I just opened the sound bar and disconnect the cable that connected to the 4 buttons in the right side of sound bar. So the issue was probably the buttons on sound bar. I can't recommend for you to do it, because it may be dangerous but it solved the issue.
24-12-2019 11:51 PM
there was no link in the message. Am trying to find the Firmware File ver1006.0 (Multi Language) on your website
30-01-2020 03:58 AM
Disconnecting the buttons by pulling the ribbon cable worked for me too!! My device however was a HW M550. It's the poor work around but probably the best option. Kudos for finding it.
18-04-2020 02:27 AM
Yes! That was the issue! I moved the sound bar and the buttons were hitting against our router. I didn't even know that we had buttons on the side until I realized that it was pushed up against the router which was making the volume go to Mac's. Thanks for the heads up!
27-08-2020 05:31 PM - last edited 27-08-2020 05:33 PM
I also had the same issue with the volume. I took the bottom panel off and disconnected the white ribbon cable that leads to the side buttons. There is a small tab at the base on the cable which locks the cable in place. Make sure you flip this tab up before you pull the ribbon cable out to avoid damaging the circuit board. Now my sound bar works again!
BTW, I have the HW-KM45C sound bar model and this fix worked.
27-08-2020 05:38 PM
I must advise against any manual repairs that involve disassembly, even if you're comfortable in that area, as this will void your warranty and may cause further issues. For further assistance, please reach out to our Help Desk on 0333 000 0333, where an advisor will be able to assist you, and arrange an authorised engineers inspection where necessary.