Hi all, I am having trouble with the add-on sub for the HW-N850.
I connected it up to the smart things app on Monday so that i could listen to some internet radio, i noticed that it performed an update so i left it alone for 10 minutes or so, came back and it seemed ready to go. Popped some music on, no bass. Checked the back of the sub, sure enough, red light. Turned everything off and back on, red light.
Ok, weird, so i went through the steps of manually reconnecting it. Couldn't do it. Nothing but a blinking blue link light. I tried resetting it +&- together, with ID Set (Up on remote for 5 seconds). Tried, 9 or 10 times, same cycle. Nothing. Unplugged everything, left it 24 hours. Plugged it all back in, go through the same procedure, solid blue light firstattempt. Great! Or so i thought. Put on some music, no bass. Checked light, solid blue. Tried turning the sub volume up, down, eq up and down, went to check the lights again, red light. Tried re-pairing, blue blinking light constantly. Unplugged everything, left it 24 hours, reconnected. No bass still.
Called Samsung support. It reconnected first attempt, stayed connected for the 30 i remained on the call, then went back to red.
Seems since the firmware updated to 1005.1 ( checked via smartythings app) it can no longer communicate with the sub woofer.
Is there a fix?
Hi there. My only solution was to send it back. I bought mine from Currys PC World UK. They acted on my behalf with Samsung and their selected repairer.
The slip I got back indicated a faulty main board in the sub.
I've not had a problem with it since it came back, touch wood.
I suggest booking yours in for repair with your warranty. Hope you manage to get it sorted, when it's working it's actually quite good...