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Samsung BD-F6500 Blu-ray Player sound drop outs when playing Deep Water Horizon (Lionsgate Discs)

First Poster


I'm getting sound drop outs when playing my Deep Water Horizon Blu-ray disc.


I've been told it's a problem with Lionsgate discs as they are using a strange disc encoding system to try to prevent pirating.


The disc plays fine in my other player which is a Panasonic DMP-BDT500.


This would indicated that the BD-H6500 needs a firmware update to fix this issue.


Can you please look into this issue?

First Poster

I've tried to send an email direct to Technical Support but it won't go through as I need to put my model number in but the form won't let me change the default setting of "null".

AntS Moderator

Hey there, LittleBadger! :smileyhappy:


We can take a screenshot of this thread and send it to our Tech Support colleagues for you. Is there any other technical-related info you’d like to add for them?


 Say "Hello!" to the Community in The Introduce Yourself Thread.

First Poster

Please do.


I got my Blu-ray model number wrong.

It's BD-F6500 and I already have the latest Firmware which came out in 2015.


I think it needs a new firmware update.

New Member
  • Using the supplied remote, press the HOME button.
  • Press the LEFT ARROW until you select the SETUP icon.
  • Press the DOWN ARROW until you find the option called SCREEN SETTINGS.
  • Select each of the following options and turn the setting OFF: BD-ROM 24p Output, DVD-ROM 24p Output and HDMI Deep Color Output.
  • Go back to the SETUP menu and select AUDIO SETTINGS.
  • Select DIGITAL AUDIO OUTPUT and change setting to PCM.
  • Select each of the following options and turn the setting OFF: BD AUDIO MIX SETTING, DOLBY D
  • Select DOWNMIX and change option to STEREO.
  • Turn off your Blu-ray player for 1 minute and turn it back on.
  • Try playing any content.

If above method is not useful to you then check Samsung BD-F6500 Manual for help. 

First Poster
I'll give it a try.

I found a much more simpler solution though.
The disc plays perfectly in my Panasonic Panasonic dmp-bdt500 blu-ray player.
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